Cancellation policy

Cancellation Policy – Campus Experience Fundación Real Madrid – National Camps 2027

1. General

1.1 This policy applies to all national camp registrations for the Campus Experience Fundación Real Madrid 2027 (the “Campus” or the “Program”), whether made directly or through authorized agents/partners.
1.2 All cancellation requests must be submitted in writing through the official contact channels designated by the organization.
1.3 The applicable conditions depend on:

• (a) the time at which the cancellation request is submitted
• (b) whether or not the participant has purchased the Campus Protection Plan (“CPP”).

2. Cancellations within 24 Hours of Payment

If the cancellation of the campus is communicated within 24 hours of payment, 100% of the amount paid will be refunded.
This clause shall apply provided that there are more than 30 calendar days remaining before the start of the Campus.

3. Cancellations More Than 60 Calendar Days Prior to the Start of the Campus

3.1 Without CPP
If the participant has not purchased the CPP and cancels more than 60 days prior to the start date of the Campus, the following option will be offered:

• Refund of 70% of the total program cost

3.2 With CPP
If the participant has purchased the CPP and cancels more than 60 days prior to the start date of the Campus, the following option will be offered:

• Refund of 100% of the total program cost, with the exception of the CPP cost

3.3 Additional products and services are 100% refundable (except for the CPP).

4. Cancellations Between 60 and 30 Calendar Days Prior to the Start of the Campus

4.1 Without CPP
If the participant has not purchased the CPP and cancels between 60 and 30 days prior to the start date of the Campus:

• No refund will be issued

4.2 With CPP
If the participant has purchased the CPP and cancels between 60 and 30 days prior to the start date of the Campus, the following option will be offered:

• Refund of 50% of the total program cost, with the exception of the CPP cost

4.3 Additional products and services are 100% refundable (except for the CPP).

5. Cancellations Less Than 30 Calendar Days Prior to the Start of the Campus

No refunds or date changes will be granted for requests submitted less than 30 calendar days prior to the start of the Campus, except as provided under clause 7.

6. Cancellations After the Start of the Campus / Early Departure / Expulsion

6.1 Once the Campus has started, no refunds will be granted in the event of attendance cancellation, early departure, or expulsion, regardless of the reason, except under the exceptional circumstances described in clause 7 below.
6.2 In the event of voluntary withdrawal by the participant or disciplinary expulsion due to non-compliance with the rules of conduct or internal regulations, no refund or financial compensation will be provided for unused days.

7. Special and Exceptional Cases

7.1 Under duly justified exceptional circumstances (for example, serious illness or accident of the participant, severe family emergencies, or other force majeure events), the organization may review each case individually.
7.2 In such cases, the participant or their legal representatives must submit the corresponding supporting documentation (medical certificates, official documents, etc.) within the deadlines and through the channels specified by the organization.
7.3 Any decision to grant a full or partial refund in these exceptional cases shall remain at the sole discretion of the organization (RMF/ST) and shall not set a precedent or confer any general right upon other participants.