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1.1 This policy applies to all registrations for the Campus Experience Fundación Real Madrid 2026 (the “Campus” or the “Program”), whether made directly or through authorized agents/partners.
1.2 All cancellations and date-change requests must be submitted in writing through the official contact channels indicated by the organization.
2. Cancellations more than 60 days before the start of the Campus
(a) 75% of the amounts paid will be refunded; or
(b) the participant may request a date change, subject to availability and to the conditions communicated by the organisation.
Extra products and services are 100% refundable.
3. Cancellations between 60 and 30 days before the start of the Campus
(a) no refund will be made;
(b) the participant may only request a date change, subject to availability and to the conditions communicated by the organisation.
Extra products and services are 100% refundable.
4. Cancellations less than 30 days before the start of the Campus
(a) no refund will be made;
(b) no date change will be allowed.
Extra products and services are non – refundable
5. Cancellations after the Campus has started / early departure / expulsion
5.1 Once the Campus has started, no refunds or date changes will be granted in case of cancellation of attendance, early departure or expulsion, regardless of the reason, except in the exceptional circumstances described in clause 6 below.
5.2 In the event of voluntary withdrawal by the participant or disciplinary expulsion for breach of the rules of conduct or internal regulations, no refund or economic compensation will be made for unused days.
6. Special and exceptional cases
6.1 In duly justified exceptional circumstances (for example, serious illness or accident of the participant, serious family incidents or other force majeure events), the organisation may analyse each case individually.
6.2 In such cases, the participant or his/her legal guardians must submit the corresponding supporting documentation (medical certificates, official documents, etc.) within the time limits and via the channels indicated by the organisation.
6.3 Any decision to grant a full or partial refund, credit or date change in these exceptional cases shall be at the sole discretion of the organisation (RMF/ST) and shall not create any precedent or general right for other participants.
