Frequently asked questions

Campus Experience is the new camp concept that the Real Madrid Foundation is running to enable boys and girls aged 7-17 to enjoy an unforgettable experience. At most sports camps, children only do sport, but the Real Madrid Foundation summer camp goes much further. The best sports club in the world has to offer the best sports camp in the world: distinctive, original, innovative, imaginative, comprehensive and excellent.

Campus Experience is a new type of camp that combines instruction in sport and other fields to become an intensive and enriching educational process for participants. Through training with Real Madrid Foundation coaches, through the games organised by the supervisors and through communal living, participants become steeped in Real Madrid’s values: leadership, hard work, self-control, teamwork and respect for others.

Every year, we have children who have already been with us on previous occasions come back, and they have no hesitation in repeating the Campus Experience. We also have new boys and girls discovering us for the first time. All of them arrive as individuals, but leave as a TEAM.

In principle, Campus Experiences are intended for the summer (normally, from the last week of June to the first week of September). If any sort of camp is organised at other times of year, we will announce it on our website.

The camps are held in the Comunidad de Madrid. The facilities where the participants train will depend on the camp format.

Sports Facilities 2022

• All the modalities of Campus Experience Residential Camp and Day Camp train at Real Madrid City, Valdebebas.
• For all Campus Experience MAX ask for information

MAX participants will train at least once at Real Madrid City, Valdebebas, with their fellow students from the other football camps.

Campus Experience have a duration of 1 or 2 weeks.

Campus Day Camp (those in which the participants sleep at home) are always from Monday to Friday, being able to choose between 5 or 10 days.

Residential Camps (those in which the accommodation is included) are, on the contrary, from Sunday to Saturday, being able to choose between 7 or 14 days.

Football and Real Madrid are core issues whose presence is felt strongly across the board. Along with them, the children will work sequentially on issues relating to the individual (leadership, self-control, hard work), with the collective (teamwork, team spirit, taking part) and with others (solidarity, difference, tolerance, respect for others).

Every day will be themed on a value, on which all the activities will be based:

• MONDAY – INITIATIVE
• TUESDAY – HARD WORK
• WEDNESDAY – SELF-DISCIPLINE
• THURSDAY – TEAMWORK
• FRIDAY – RESPECT FOR OTHERS

The values are involved in all the day-to-day activities.

Every activity (Training, Football Theory or Campus Experience Activities) relates to the value of the day, and both coaches and supervisors try to pass that value on through their own example and the work done.

For example, on the Hard Work day, they work on their football skills, learning that talent alone is not enough: constant hard work is necessary to improve.

On the Teamwork day, classroom teaching is used to explain to them the various tactics and systems used in football, and how to work as one; they are taught that an individual can win a match on their own, but a TEAM wins trophies.

Campus Experience Half-day Camp:

A short but very intensive programme. Designed for any participants who need to have their afternoon free or to eat at home with the family, or simply those who want to enjoy the experience spread over several weeks, but at a gentler pace.

• Boys and girls aged 7-13.
• Sports facilities: Real Madrid City in Valdebebas.
• Transportation from the Bernabéu for a small additional fee.
• Meeting points: Real Madrid City in Valdebebas.
• Monday to Friday, 9:00 to 13:00.

Campus Experience Day Camp:

The full-day non-boarding Campus Experience is our most popular format. Our participants will complete a full programme that combines training sessions led by professional coaches, football-theory classes given by experienced educators and values learned through Campus Experience Activities. However, the Campus Experience is a comprehensive education experience steeped in Real Madrid’s values at every stage of the day, from lunchtime and breaks, to the training sessions themselves.

• Boys and girls aged 7-13.
• Sports facilities: Real Madrid City in Valdebebas.
• Meeting points: Santiago Bernabéu Stadium and Real Madrid City, Valdebebas.
• Santiago Bernabéu Stadium and Real Madrid City, Valdebebas.

Campus Experience MAX Camp:

At this high-skill-level camp, our participants must either be officially registered footballers, or play for a club or in a league. In Campus Experience MAX, all participants will be able to learn specific training techniques, as well as receiving football-theory lessons on issues relating to the world of football and sport. All that is combined, as in all of our camps, with an education in sporting values.

• Non-boarding and boarding formats.
• Boys and girls aged 9-17.
• Sports facilities: Consult information
• Meeting points: Santiago Bernabéu Stadium
• From Sunday to Saturday (Residential Camp) and Monday to Friday, 9:00 to 19:00 (Day Camp).

Campus Experience Residential Camp:

The residential camp is designed so that any participants who need to, or simply prefer to, can stay in Madrid to enjoy the full experience. Participants will enjoy a full-day camp and, when it finishes, they will carry on in the hall of residence, with lots more activities, through which our participants will end up forging great friendships with their teammates.

• Boys and girls aged 9-17.
• Sports facilities: Real Madrid City in Valdebebas.
• Meeting points: Santiago Bernabéu Stadium.
• Sunday to Saturday.

Campus Experience has several specific camp formats for goalkeepers, with training specially designed for them.

These take place on certain dates in July and August, which are published on the website.

These are the types of Campus Experience Goalkeepers that we can offer you::

Campus Experience Goalkeepers Residential Camp (one- or two-week):

Participants wanting to receive goalkeeper-specific training while sleeping overnight in Madrid (at the Autonomous University of Madrid’s Erasmo hall of residence) can sign up for this one- or two-week camp.

• Ages: 9-17.
• Duration: 7 days, from Sunday to Saturday.
• Sports facilities: Real Madrid City in Valdebebas.
• Meeting point: Santiago Bernabéu Stadium.

Campus Experience Goalkeepers MAX Camp:

Any children who are officially registered footballers or who play in a league regularly can take part in the Campus Experience MAX Camp. With the Campus Experience MAX residential camp they can sleep overnight during  one-or two-week.

• Format: Day camp and Residential Camp.
• Boys and girls aged 9-17.
• Sports facilities: Consult information
• Meeting points: Santiago Bernabéu Stadium 
• From Sunday to Saturday (Residential Camp) and Monday to Friday, 9:00 to 19:00 (Day Camp).

Campus Experience Goalkeepers Day Camps:

For children who prefer enjoying training and leisure activities, but without staying the night, they can enjoy the Campus Experience day camps, from 9:00 to 19:00.

• Ages: 6-14.
• Duration: 5 days, Monday to Friday. From 9:00 to 19:00.
• Sports facilities: Real Madrid City, Valdebebas.
• Meeting points: Two options:
  • Santiago Bernabéu
  • Real Madrid City, Valdebebas

For the moment, we do not have a goalkeeper-specific half-day Camp

All our campuses present a comprehensive sports training program. It differs in that in the Campus Experience MAX, both the intensity and the time of sports practice are greater.

Despite the fact that none of the programs request any specific requirements, our Campus Experience MAX is intended for boys and girls between the ages of 9 and 17 who train and compete regularly, since we offer a detailed training plan to improve individual skills and increase the level in soccer practice as well as the use of new technologies applied to football.

In our Campus Experience MAX, the afternoon tournaments last 30 minutes longer, and we add an extra practical sports training activity.

On the other hand, the sports facilities in Campus Experience are in the Ciudad Deportiva Real Madrid-Valdebebas while the facilities for Campus Experience MAX are different (to consult), however, even if they are not fully developed in Valdebebas, at least once a week they will carry out training there.

An opportunity that Real Madrid Foundation offers to boys and girls from 7 to 12 years old combining their two passions: football and gaming, in a responsible way with an educational background.

The responsible gaming workshops, of the Campus Experience Football and Responsible Gaming program, are divided into 2 types with different sessions throughout the week:

1. WORKSHOPS TO REVIEW THE EDUCATIONAL CURRICULUM THROUGH THE VIDEO GAME
   
   Our teaching staff will use the selected video games (FIFA and Fortnite) to provide knowledge related to the educational curriculum through different dynamics. For example, students must map the world of a particular club’s country before they can use it in the game. Once you have played a certain number of games, you must choose a different club, repeating the process. The teacher will show on the map the countries of those clubs less known or belonging to countries more complicated to locate.
2. RESPONSIBLE GAMING WORKSHOPSThe teaching staff shows the students appropriate habits of responsible use of video games that, in addition, will be put into practice during the different sessions. Learning how to sit properly, managing adequate distances from the screen, consumption limit, turning off screens 2 hours before going to sleep and tips to protect our privacy in online games are some of the contents taught in these workshops.

Each program includes an Official Kit Adidas Campus Experience (training t-shirt, shorts and socks), accreditation, backpack, sports water can, cap and participation diploma

The Wellcome Pack is handed per program, not per week. In the case of registering for a two-week program, you will only receive one Pack.

In the MAX programs, two kits will be provided per program.

The items in the pack will be the responsibility of each participant and will not be replaced in case of loss.

The diploma will be delivered on the last day of the Campus. If the diploma cannot be delivered due to absence of the participant, it can be picked up at our offices at the end of the season. Campus Experience will not send the diploma.

Campus Experience is a joint project in which both boys and girls live communally only separated in terms of bedrooms and toilet areas.

Although the percentage of girls grows year on year, we cannot guarantee that there are girls who have enrolled in the campus every week.

Technical improvement is an hour of group training destined to perform exercises in the player’s position, giving greater importance to technique. 

Football theory is classroom training usually based on audiovisual media in which you work according to the planning that the coach designs for each program.

You can register directly through the website or by calling the Customer Services number (+34 912 775 988). In any case, you should fulfill an online form

Once completed, and having paid a minimum of 30% of the campus fee, the system will send you a confirmation email where you will find a summary of the information provided and the documentation that you must send us.

These documents can be directly uploaded to the participant file, by signing into the private area after you register by using the username and password found in the confirmation email.

Payment methods

Payment must be made by Visa or Mastercard credit card (American Express is not accepted).

• Single payment: 100% of the campus fee will be paid at the time of registration. 
• Fraccional payment:
  • Payment of 30% of total amount of the campus at the time of registration as a place reservation (non-refundable).
  • Payment of the remai ning 70% before May 31st , 2023.

• Cancellations of enrolment within 5 business days from the confirmed booking date will be reimbursed at 100% of the amount paid.
• Cancellations longer than 30 days before the campus start date:
  • Full Payments: 70% of amount paid reimbursed.
  • If only 30% of the total amount was paid, there won’t be any refund (place reservation non-reimbursable)
  • Voucher for use during 2024 season for campus held in Madrid.
  • A registration may be postponed only once and to the following season as long as there is notice of at least 15 calendar days before the start of the campus (except for reasons of force majeure). In case of non-attendance, the cancellation policy in force must be assumed.
  • Free of charge and unlimited change of date for campus held in Madrid during 2023.

• Cancellation with less than 30 days’ notice before campus start date:
  • Voucher for use during 2024 season for campus held in Madrid.
  • A registration may be postponed only once and to the following season as long as there is notice of at least 15 calendar days before the start of the campus (except for reasons of force majeure). In case of non-attendance, the cancellation policy in force must be assumed.
  • Free of charge and unlimited change of date for campus held in Madrid during 2023.

• Leaving during the Campus Experience: Reimbursable only if the participant has to leave due to proven force majeure, payable from the date after leaving.
  • €30 per day missed by the participant for Day Camps
  • €50 per day missed by the participant for Residential Camps and Campus Experience MAX Day Camp
  • €80 per day missed by the participant for Campus Experience MAX Residential Camps.

No amounts reimbursed if a participant chooses to voluntarily leave the camps.

We can offer preferential rates for Real Madrid Foundation members’ children, students of the Real Madrid Foundation’s sports schools, Real Madrid members and holders of the Junior Madridista Card.

No, discounts cannot be combined. However, where students are attending for more than one week, we will always apply a discount on the price for the first week:

• When registering as a non-border for more than one block, a 5% discount will be applied to the second block and 10% to the third block;
• When registering as a border for more than one block, a 10% discount will be applied to subsequent blocks.

We offer a discount code for large families with which you can obtain a 5% discount.

Promo Code: FN5

Yes, you can, provided that both participants are attending the same camp and are of roughly the same ability. You need to state that you want this on your registration form, in the preferred group section. While we always try to fulfil this request and are able to do so in most cases, we cannot guarantee it.

Yes, you do. When registering your child for the camp, you will have to give the full name and Spanish ID card (or passport) number of the person who will be picking them up. The supervisors always ask the person who comes to collect your child for some form of identification and, should you not have identification with you, we will be unable to allow you to take your child.

Likewise, if the person who will be coming to collect the child changes, you must also give us at least 24 hours’ notice.

All changes or errors to a registration must be notified within 10 days prior to the programme start date; otherwise, no amounts can be returned and 100% of the amount due for the earlier programme must be paid.

The Campus attendance date must be changed if participants fail to obtain the corresponding Visa 15 days prior to the programme start date. If it is not possible to change the date and if the participant is unable to attend or can only attend part of a campus, the total campus amount will not be reimbursed and the overhead fixed costs for campus preparation incurred by the organisation will be charged. With notice of less than 7 calendar days, no change will be made either.

Campus Experience can provide the invitation letter to those participants requiring it (we are banned from drafting an invitation letter in the name of any adult). In order that we can do so, it is necessary for the participant to have completed registration, made payment in full and that all their documentation is in order. 

If your visa is refused, we will refund the payment in full once you send us the official visa refusal document from the Embassy (Extra services not included) .

The organisation has a period of between 48 and 72 hours in which to send this letter to the participant’s tutor (should that period not be available, Campus Experience will not be liable for the consequences of any such action and therefore no amount already paid will be refunded).

The meeting point must be the same during the program at the check in and check out of the campus.

All meeting point changes must be notified at least 24 hours in advance. For security reasons, there will be no meeting point changes at the same day nor more than one change per program.

When the registration form has been completed, a confirmation email will be sent to you where you can find all the documentation required to attend the campus.

• Photo
• Regulations document for the corresponding year signed by the guardian who appears on the registration form and the participant.

• Insurance

• • – Health card (for Spanish participants)
  • – European Health Card (for European participants)
  • – Private health insurance or travel insurance. – Full Insurance Policy Copy (including the participant medical insurance card) with mention of medical coverage in Spain or Europe (or Global) is required with name of the participant included in the insurance confirmation as well as date of coverage during your camp

• Family record book or birth certificate
• ID card or passport of the guardian who appears on the registration form

The guardian of each participant will always be the mother or the father, never the person who will take the participant or who will live with the participant during the campus. The name of the accompanying person, in case he/she is not the guardian, may be indicated in the authorized pick-up section.

The documents must be provided in Spanish or English. In case of not having the document in one of these languages, they will have to provide the official document together with a complete translation (an official translation is not necessary).

The presentation of this documentation before the beginning of the campus is mandatory. In case of not having it, the participant may not be allowed to access and will not be entitled to any refund.

In exceptional cases or situations, additional documentation may be required. 

The routine changes depending on the programme type (boarding or non-boarding and, within the latter, half-day), but the participants generally follow this routine:

• First thing in the morning is Training. After each training session, as basic hygiene rule, we ask them to shower and change their clothes, after which we offer them a little snack.
• After training, Football Theory classes are given (information that every sports person should know, such as how to stretch properly or eat appropriately).
• The Campus Experience Activity will take place after Football Theory. That is a time for interacting with each other and making friends through games, while learning values that are equally important in sport and in daily life: respect, hard work, self-control and teamwork.
• The supervisors, who work for Campus Experience every year, are selected for their background in teaching, education, leisure and sport. They also receive broad-based specific training from the organisation every year. They therefore have the necessary experience and skills to enable the participants to have fun and learn at the same time.
• Next comes lunchtime, following by some time in the swimming pool.
• (Half-day participants end their camp at 13:00, so lunch is not included.
  Since they finish at 13:00, they also cannot take part in the tournaments held at Valdebebas every Friday, involving all the full-day camp groups.)
• By early evening, they are back in training, followed by showers and a snack.
• Non-boarding Campus Experience participants end their day at this point (around 19:00). Those who are staying the night, on the other hand, will enjoy another Campus Experience activity, until the time comes for them to speak to their families. In other words, from 20:15 to 21:15, they can call their parents if they want; alternatively, parents can use this time to call their children (for that purpose, we recommend that they carry a mobile phone so they can be called directly, but parents will be given a phone number to call anyway, in case they prefer to call themselves).

Our comprehensive sports-instruction programme is the great innovation that the Real Madrid Foundation is bringing with the Campus Experience. It is about creating a space for learning the skills, methods and values of the players who have made up Real Madrid’s history. This comprehensive instruction programme will include training sessions, values activities and sports-culture education.

The activities take place at different times of day, run by specialists in each field: Real Madrid Foundation coaches will take the training sessions, while supervisors, educators and specialists will be responsible for recreation activities and sports-culture education.

To pass on our values, we have three types of activity, which we have called Campus Experience Activities:

• The first of them is the Feel Experience Activity, in which all the participants play a big game in which they feel and experience the value of the day. For example, on the “teamwork” day, they play a variety of team-building games, in which they can only win by completing a series of challenges that demonstrate how united the team is. On the “self-control” day, the participants play One to Win, in which they have to demonstrate their ability to control their nerves under pressure in hands-on activities.
• Another is the Fun Experience Activity, which always takes place at more relaxed times, such as before or after lunch. The intention is for participants to have fun playing short games offered in new spaces, such as the swimming pool. Each participant can choose their game, such as footvolley, kickball or other games unrelated to football.
• Lastly, there is the Team Experience Activity, which is intended to remind participants of everything they have worked on during the day. Through exercises and games, each supervisor will sit down with the participants in their group to talk about the value of the day and relate it to their experiences, giving them time to express themselves, to say how they are feeling at the camp and to share their experiences.

Sports activities are supervised by a Real Madrid Foundation coaching team. The Campus Experience training sessions are made up of 90 min. training in the morning and 60 min. in the afternoon.

The football-theory sessions cover issues such as level tests (an athlete physical preparation, nutrition, rest, hygiene, etc.), individual technique (passing, control, dribbling, etc.), decision-making (sports psychology, football injuries, strapping, etc.), tactics (strategy, set-piece routines, transitions, attack, defence, etc.) and competition (preparing for competition, football rules and regulations, etc.).

The intensity and duration of the various different football-theory lessons will vary according to the Campus Experience format.

Our teaching staff includes Real Madrid Foundation coaches (with degrees and graduate diplomas in sports science), coaching assistants (with secondary school-level diplomas in sports science), instructors, teachers, educators, and recreation and free-time supervisors.

No direct contact from coaches or monitors will be provided to players´family members.

The official language for communication is Spanish, although most of our staff can speak to participants in English without any difficulty. The organisation’s supervisors and staff will try to get all children involved, regardless of language.

Every year, children who do not speak Spanish or English take part, but sport is a universal language, so they end up communicating without any problems.

Limited tour due the construction

Due to the construction work being carried out in the Santiago Bernabéu stadium, the tour is limited to the following areas: “Best Club in History” room, “Sensations” room, video and photo montages with players.

• In the case of the residential 2-week campuses, the activities to be carried out during the weekend between them is a visit to the Santiago Bernabéu Tour and a sightseeing tour of Madrid.
• In the case of the 1-week programs joined consecutively (without being a fortnight), the activities to be carried out will depend on the number of children that remain on campus. In principle it is a weekend of rest during which they will be supervised by our staff 24 hours a day and during which different recreational activities will be carried out.

In properly proven cases of force majeure, participants can leave the camp early. Should this happen, the participant’s guardian will have to request it in writing (email) and follow the established procedure. For reasons of the children’s safety, this procedure is taken VERY SERIOUSLY and must be properly completed.

We have drawn up a general list of what Campus Experience participants should include in their backpack.

They need to come every day wearing a T-shirt, shorts, a baseball cap and trainers.

They also need to have a backpack containing:

• Appropriate sports footwear (football boots for artificial turf)
• Towel
• Sunscreen
• Soccer socks 
• Shin guards (if they have them)

All clothing must be marked with its owner’s name, so that it cannot be lost or misplaced. 

It is important that children learn to value hygiene for the sake of those around them.

Parents and educators play a key role in the acquisition of such habits and we at Campus Experience want to contribute to that.

We have drawn up a general list of what Campus Experience participants should include in their luggage.

They need to come every day wearing a T-shirt, shorts, a baseball cap and trainers.

They also need to have a backpack containing:

• Appropriate sports footwear (football boots for artificial turf)

• Sport t-shirt

• Sports shorts

• Swimming trunks/costume

• Towel

• Swimming cap

• Arm bands, if you have notified us that they cannot swim

• Flip-flops

• Sunscreen

• Soccer socks

• Shin guards (if they have them)

All clothing must be marked with its owner’s name, so that it cannot be lost or misplaced.

It is important that children learn to value hygiene for the sake of those around them.

Parents and educators play a key role in the acquisition of such habits and we at Campus Experience want to contribute to that.

We have drawn up a general list of what Campus Experience participants should include in their luggage.

Residential Camp:

• Trainers
• Football boots (we recommend that they are already broken in, to avoid blisters and rubbing; to avoid injury, we recommend multi-stud boots because most of the football pitches used are artificial turf)
• 5 pairs of sports shorts
• 10 T-shirts
• 8 pairs of socks
• Baseball cap
• Swimming trunks/costume
• Swimming cap
• Arm bands, if you have notified us that they cannot swim
• Flip-flops
• Beach towel
• Sunscreen
• Lip balm with SPF
• Insect repellent
• Soccer socks 
• Shin guards (if they have them)
• Medication, if they need to follow some form of treatment

All clothing must be marked with its owner’s name, so that it cannot be lost or misplaced. The supervisors will collect the clothes of the children in their charge, which they will take to the laundry service midway through the camp (just for two weeks programs). Once clean, it will be returned to the children.

It is important that children learn to value hygiene for the sake of those around them.

Parents and educators play a key role in the acquisition of such habits and we at Campus Experience want to contribute to that.

In principle, no because it is all-inclusive. However, there will be occasions when participants will be able to use money, such as to buy souvenirs during the Santiago Bernabéu Stadium tour, excursions around Madrid, etc.

The groups are no larger than 20 participants.

Each group will have his coach. The groups are no larger than 20 participants.

Coaches will be responsible for the Campus sport training. While the monitors will be in charge of the day to day and the leisure activities

Each group of children (20 children) will have one supervisor and one assistant assigned.

The monitors will be responsible for the day to day and leisure activities.

A given time is set every day for talking to families (this is normally before dinner, from 20:15 to 21:15).

The children will be able to call from their mobiles, or receive calls to a number that they will be given.

Our facilities also have WiFi, so that they can go online and contact their parents that way, if they want.

We will provide the necessary information bit by bit, as the camp start date draws nearer.

The bedrooms can be single or twin rooms depending on the chosen program (consult for information)

If they are twin rooms, the participants will be housed with participants from the same group and with roughly the same ability level.

The laundry service will be available at the 2 weeks Residential Camp program and will take place on the weekend between both weeks. Monitors will collect each participant’s clothes and take them to the laundry where they will be washed and, once ready, clothes will be returned to participants

We have 24-hour supervision and security available at the accommodation.

For security reasons, no parents or visitors are allowed to enter the sports facilities or accommodation. Parents will not be allowed to watch training or the other activities on the campus.

Our photographer’s job is to take photos of day-to-day life at the camp, so they will take photos at their discretion, to give an idea of what the activities and training are like. Unfortunately, not all of the children and groups will appear in this type of photo diary. Whether or not they are shown will actually be down to luck because the purpose is to show day-to-day life, not pick out particular individuals.

Parents will be able to see and download these pictures through the “Photo” section in their private area, which they can access with the username and password that will be provided in the confirmation email. 

We leave the personalised photos for the gatefold diploma that we give to each child when they complete the camp. These photos are portraits and every child will have two individual photos and one group photo (they are given the gatefold diploma on their last day at the camp).

Children participating in a 2 week program will receive 2 diplomas. One for each week completed.

If a participant loses an object during the campus, he/she must inform his monitor and he will contact the campus manager to look for it.

In case they realize that an object is missing at the end of the campus, they can contact our customer service. We will ask you to describe the object and, if it is found, we will contact the legal guardians.

The rest of the objects found will be taken to the offices where they will be checked and the owners of the lost objects with a name on it will be contacted to pick them up at the offices at the end of the season.

Campus Experience will not send lost and found items.

Food is included in all camp formats, except for half-day ones.

Meal times depend on whether or not the participants are Residential Camp. Non-borders have lunch included, along with morning and evening snacks. Residential Camp have breakfast and dinner included on top of that. The menus are based on a balanced diet, and any special dietary and/or religious requirements a participant may have are taking into account.

The food is adapted to the participants’ needs and to Campus Experience’s specific quality requirements.

Each participant’s menu is in line with any religious and medical requirements they may have.

Any allergies that the participant may have are stated at the time of registration, so their supervisor will be on the lookout to ensure they get a menu adapted to them personally.

We have celiac, vegetarian, lactose-free and pork-free menus, but we don’t have a halal or Kosher diet.

Should there be foods that children should not eat, you can inform us about this in the allergy section and they will not be given this food under any circumstances, but it is important to know that in no case will it be permitted to bring in food prepared outside the Campus facilities.

Unfortunately, due to the large number of allergic children and children with different intolerances and diets who will be living alongside each other on our campuses, under no circumstances will it be permitted to bring in food prepared outside the Campus facilities.

In principle, this should not cause any major issues, provided that their doctor allows it. Our participants’ health, well-being and safety are the most important thing for us, so we have to ensure there is no risk to any of them, and that our supervisors and coaches can offer your child the proper care.

To that end, we will need you to ask your doctor for a note stating whether or not your child can take part in sport under the conditions at the camp, as well as a full description of any medical problem they may have and how it would have to be treated, if that were necessary, and of any specific care they require. Our team will analyse that note to determine whether your child could participate in the camp without running any risk; if we decide that they can, we will tell you to go ahead with the booking.

No, unless the participant has any allergies and/or other health problems that require specific care. In that case, you will need to send us a medical certificate that states the problem and how to treat it.

We at the Real Madrid Foundation Campus Experience have several additional services, which will make your child’s stay at our camp an experience they will never forget.

Additional night before or after the camp.

The residential camps end on Saturday and start on Sunday. For any participants who do want to or cannot return home on those days, we offer the extra night service for 100€, during which the participant will still be looked after by a supervisor, with extra activities and care included.

The activities to be carried out will depend on the number of children that remain on campus. In principle it is a weekend of rest during which they will be supervised by our staff 24 hours a day and during which different recreational activities will be carried out.

This service is NOT necessary for the Saturday to Sunday night in the middle of a two-week camp.

This service is not included in the camp price and it will be available.

When registering for two week-long programmes for boarders that do not coincide with a two-week block, you will be able to buy an extra night between the two camps if you do not want or are not able to pick up the participant.

This service is not included in the camp price.

Price: €100

This service is exclusively for Campus experience boarders.

If the participant is expected to be travelling alone, we have an additional service in which a Campus Experience team will be responsible for meeting the participant at the arrivals terminal and taking them directly to the accommodation, where they will be accompanied by supervisors and any other children who have already arrived.

Likewise, Campus Experience staff will, at the agreed time, be responsible for taking the participant to the airport (or other mode of transport) to return home.

This service consists of:

• Collection from the airport, or bus or train station by Campus Experience supervisors.
• Travel insurance is included.
• Transfer to the accommodation in transportation owned by Campus Experience.
• Transfer from the accommodation to the airport, or bus or train station, accompanied at all times.
• The supervisor accompanies the participant to the appointed place for meeting the flight attendants for accompanying minors, who then take charge of the child.

To organise this service, we need you to send us a series of documents with all the complete information on the flight, along with proof that you have paid the price supplement for the service.

This service is not included in the camp price.

• Return price (arrivals and/or departures between 9:00h and 21:00h): 300€
• One-way price (arrivals and/or departures between 9:00h and 21:00h): 150€
• Extra price (arrivals and/or departures before 9:00h and after 21:00h): 75€ per journey

In case you want an additional kit to the one included in the Welcome Pack, you can buy one or more extra kits during the registration process.

The extra kids include: T-shirt, shorts and socks 

(we cannot guarantee similar kits)

Price: 54€/each (taxes incl)

Requests and distribution

The extra equipment will be given to the participants on the first day of the Campus.

The request of this equipment and its payment should be done at least 15 days before the start of the Campus.

We can not guarantee any extra equipment requested with less than 15 days’ notice.

Cancelation policy and changes

It is very important that you check the sizing table. The changes in equipment are not guaranteed.

We recommend not to take off the tags until you are certain of the size. 

The returns will be made throughout the duration of the Campus and, in no case, after the Campus ends. Likewise, we will not accept returns of used equipment or without tags.

We will not deliver any equipment by post. The participant of the Campus will be the person to whom the equipment registered in the inscription will be delivered to.

None of our extra services or products are refundable. In case of a cancellation in any registration, the participant can collect the equipment or send a parcel service to collect it. Under no circumstances we would proceed to a refund of the amount paid for the equipment.

For the Campus Experience Half-day Camps, with the meeting point in Valdebebas, we have an extra lunch service. Participants will have lunch at de camp and will be picked up at 2:00 p.m. in Valdebebas.

Price: € 75 / week (not available on single days)

(service subject to availability)

Intended for those participants of Campus Experience Half Day Camps who wish to establish the Santiago Bernabéu area (15, Doctor Fleming St) as their meeting point, with departure time at 08:15 and return time at 13:30

This extra service can be hired during the registration process.

Price: € 52 / week (not available on single days)

(service subject to availability)

The internal organisation and logistics of Campus Experience is highly complex and strives to provide excellence in our treatment of and service to participants.

For this reason, this extra cost must be added to any of the aforementioned services if purchased within 72 hours of the camp starting and must always be paid in advance (without the payment of this amount, the service will not be able to be hired)

Price: €75/extra service

Campus Experiences have a fixed duration. The schools, run directly by the Real Madrid Foundation, are completely different and take place throughout the year.

LIt is possible that players will drop in to the Campus Experience and it has actually happened at times in the past, but we cannot guarantee it at any time. Campus Experience does not have access to the players’ diaries and we cannot predict when they will fancy paying the camp a visit.

As with player visits, we cannot predict when scouts will visit. It is an unpredictable event, which may happen, but we cannot guarantee it at any given time.

We organise the Real Madrid Foundation Campus Experience. For issues relating to the academy, trials, Madridista Card or membership, please contact the Real Madrid Foundation central office (+34 91 453 29 00).

CSE Events, through this whistleblower channel, offers employees, clients, customers, users, suppliers and/or any person or organization that represents or participates in any way with the entity, the possibility of reporting and/or communicating any indication or possible irregular, unethical or inappropriate conduct. All this in compliance with Article 31 bis of the Criminal Code (LO 1/2015) and the UNE 19601 (Criminal Compliance Management Systems).

In order to be able to carry out a more efficient internal investigation process, we would be grateful if you could provide us with any details you may have (dates, names, places, etc.) that may help us to have the maximum possible evidence. Please send this information to the following email address proteccionalmenor@campusexperiencermf.com or to the following post address Calle Guzmán el Bueno 100, local 1, 28003 Madrid

CSE Events guarantees compliance with Law 2/2023, of February 20, regulating the protection of persons who report regulatory violations and the fight against corruption.

DATA PROTECTION POLICY

Identification of the Data Controller:

• Identity: REAL MADRID FOUNDATION

• • Address: Fuerzas Armadas avenue, 402, 28055 from Madrid (Spain)
  • Phone: 91.453.29.00
  • Email address: correo.fundacion@corp.realmadrid.com
  • Data Protection Delegate: Persevera, S.L.U. in the person of Manuel del Palacio. His contact is mdp.dpo@perseveragrupo.com or Príncipe de Anglona, 5, 28005 Madrid.

Purpose of the treatment:

In accordance with the provisions of Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, regarding natural persons with regard to the processing of personal data and the free circulation of these data (GDPR); to Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of digital rights; and other current Spanish regulations on data protection, we inform you that your personal data will be incorporated into the Data Protection System of the Real Madrid Foundation.Their treatment will have the purpose of managing their participation in the Real Madrid Foundation Campus Experience, which is registered, including the management of payment and / or collection, the management of complementary activities and the management of the insurance associated with activity.

Likewise, during the registration process, you may give your consent for the treatment and transfer of the data that identifies you. 

In the case of capture and treatment of the image and / or voice of the beneficiary, in accordance with Organic Law 1/1982, of May, on Civil Protection of Rights to Honor, Personal Privacy and Own Image, you, or where appropriate , your legal representative must give your express consent by checking the corresponding box in consents. You are informed, in order to comply with the provisions of the aforementioned Organic Law 1/1982, the consent of minors and the incapacitated must be given by themselves if their conditions of maturity allow it, in accordance with civil legislation. In the remaining cases, consent must be granted in writing by their legal representative, who will be obliged to inform the Public Prosecutor of the projected consent in advance.The refusal of the affected person, or where appropriate, of his legal representative to give his consent for the recording of his voice and image and the processing of these data, automatically implies the impossibility of participating in those recordings or taking of images that the Real Madrid Foundation.

The data will be kept for the duration of the consent, or where appropriate, the legal time established for each of the legal obligations that derive from the treatments for which it has been consented.

Legitimation for the processing of your data:

The legal basis for the processing of your data is the consent of the user and / or their legal representative to voluntarily enroll in the Real Madrid Foundation Campus Experience.

The data may only be used for the purposes set out in the previous section, in accordance with the principles of transparency and purpose limitation.

Communication or transfer of data

The data may be transferred to Sanitas (more information in the policy and general conditions) and to other insurance entities, if any, in order to be able to include you in the insurance of the activity. Likewise, if necessary, the data may be transferred to all those external entities that are necessary for the correct development of the Real Madrid Foundation Campus Experience, including for controlling access to the facilities, residence, swimming pool, etc. if necessary. For the production of audiovisual content for the Real Madrid Foundation, there may be, in some cases, Treatment Managers who participate in the design or development of content for the Real Madrid Foundation and whose legitimacy in the treatment is in the consent for the treatment of the personal data including image and / or voice. They may also be transferred to the Public Treasury and other institutions in order to comply with current regulations in fiscal and legal matters and when required by law.

Rights:

In the terms established in the regulations on data protection, you can revoke at any time the authorization granted for the treatment and transfer of personal data, as well as exercise the rights of access, rectification, opposition, limitation, deletion, portability no longer be subject to automated decisions by writing to the Real Madrid Foundation (Fuerzas Armadas avenue, 402, 28055 from Madrid) or contacting via email: cumplimiento.fundacion@corp.realmadrid.comor through our Data Protection Officer: Persevera, S.L.U. (mdp.dpo@perseveragrupo.com).  

Likewise, we inform you of the right to file a claim with the Control Authority, Spanish Agency for Data Protection.

Origin:

The personal data that we treat at REAL MADRID FOUNDATION come from the interested party and / or their legal representatives.

GENERAL CONDITIONS:

Through this document, you will be able to find information about: the activity, internal regime, the Covid-19, code of ethics and codes of conduct of obligatory compliance as well as other information about complaints channel and health care insurance.

All the information included in the cancellation policy, frequently asked questions and other information provided through the website where you register, as well as other documentation about the Campus Experience of Fundación Real Madrid that may be provided, is attached to this policy and conditions, all of which must be complied with and accepted.

The present policy and general conditions may be modified at any time in order to guarantee the correct development of the activity for which you are registering. Any modification may be sent by the means available and provided by the user and/or his/her legal representative, as well as, we recommend viewing the website on a recurring basis (https://campusexperiencermf.com/).

If you have any questions or comments about the policy and general conditions, please write to: inscripcion@campusexperiencermf.com.

• THE ACTIVITY

The activity carried out by the Real Madrid Foundation has a marked objective of training in values, and is in no way a competitive or professional promotion activity. It is forbidden for the staff of the Real Madrid Foundation and/or CSE Events, as well as any other third party involved in the activity, to make any kind of testimony, report and/or document on the technical-sporting abilities of users with the aim of generating any indication of technical-sporting interest in clubs and/or sporting entities, including Real Madrid C.F., about the user.

The Campus Experience is a project of the Real Madrid Foundation that offers the opportunity to live a team experience to discover and share the values of madridismo. All the information about the activity can be found at https://campusexperiencermf.com/.

• INTERNAL RULES

For the information of both participants and families, a basic internal regime that guarantees the correct and optimal functioning of the Campus Experience Fundación Real Madrid is detailed below. Failure to comply with these rules may result in sanctions or expulsion.

respect the timetables,
not behave in a way that is offensive to other participants and/or workers,
not to smoke or drink alcohol,
not to abuse the facilities or access unauthorised areas,
not to use mobile phones,
not to steal or use other people’s property without permission.
Likewise, in the section on PROTECTION OF CHILDREN AND ADOLESCENTS, a code of conduct is detailed which must be complied with by all participants.

• COVID-19

Due to the current health situation, the Real Madrid Foundation and CSE Events, beyond the regulatory and normative framework that must be complied with by all citizens, have drawn up a protocol of action in terms of safety and prevention in the event of Covid-19 following the indications of Public Bodies (Ministry of Health, Autonomous Community, City Councils, Federations, etc…) and which is mandatory for participants and families (more information through the website -> frequently asked questions). Its purpose is to ensure the safety of the participants, their families, the staff of the Real Madrid Foundation, CSE Events and all those persons and entities that participate in the development of the activity. This protocol is open and non-limiting in nature, and any changes may be made following the indications of the competent bodies, as well as the legislation in force at any given time.

This protocol does not exempt the user and/or representative from their responsibility to comply with all current health and safety regulations, as well as the rest of the regulations in force, having to comply with all the recommendations, obligations and suggestions for the care of their health, prior to and during the activity, respecting them to reduce the risk of the activity to the minimum possible, as well as with the obligatory personal hygiene and prevention measures with regard to COVID-19.

It is also informed that each user and/or legal representative who registers the user, is aware of the risks involved, for himself/herself and for the people who live with him/her, especially if they belong to risk groups; the participation in sports activities in this context of health crisis by the COVID-19, and that they assume under their responsibility.

• PROTECTION OF CHILDREN AND ADOLESCENTS

The Real Madrid Foundation, in compliance with the current regulations on the comprehensive protection of children and adolescents against violence, together with its commitment to the 2030 Agenda, and specifically with the target 16.2: “End abuse, exploitation, trafficking and all forms of violence and torture against children. “within Goal 16 to promote just, peaceful and inclusive societies; it has implemented a system of risk assessment, protocols and procedures that guarantee the fundamental rights of children and adolescents to physical, psychological, psychological and moral integrity against any form of violence, ensuring the free development of their personality.

In this regard, the Real Madrid Foundation has appointed a Protection Delegate to whom minors can contact via email at proteccionalmenor@campusexperiencermf.com to express their concerns; and who will be responsible for the dissemination and compliance with the established protocols, as well as initiating the relevant communications in cases where a situation of violence against children or adolescents has been detected.

Neither the Real Madrid Foundation nor CSE Events will admit any type of abuse and/or harassment in the activities carried out, and compliance with the code of conduct specified below is obligatory for all participants and their families:

• To respect and not to damage the facilities, material and other objects that I have at my disposal to practice my activity; keeping them in the assigned place before, during and after the activity.
• Not to leave the sports facilities or residence without informing my trainer or other person in charge of the Foundation and/or CSE Events, and having obtained permission to do so.
• To come to my activity with the necessary material and the appropriate clothing to carry out the activity.
• To respect all the rules imposed.
• To go to the Protection Delegate, my trainer, coordinator or a senior person responsible for the Foundation and/or CSE Events if I have any doubts.
• Not to take any harmful substances (smoking, drinking alcohol, etc.) when I am at the Foundation’s activity or carrying out an activity directly related to it.
• I will respect all teammates, coaches and other people participating in the activity and the facilities.
• Promote fair play and maintain a sporting behaviour in the face of victories and defeats.
• Always greet other users, coaches, referees and other staff participating in the activity.
• Accept with sportsmanship and respect for any activity, as well as any decision made by the referee or my coaches.
• To be punctual.
• To inform my coaches and trainers of my injuries or possible injuries, of my physical condition, before and during the activity.
• Not to discriminate against my teammates or people directly or indirectly related to my activity, whether for reasons of sex, age, race, skin colour, ethnicity, origin, language, religion, ideology, disability, identity, sexual orientation, presence, economic capacity, etc.
• Not to use mobile phones during the activity, including in the changing rooms, or to make image and/or voice recordings of colleagues, technicians and other people involved in the activity in order to carry out any kind of harassment.
• Not to fight, insult, abuse, harass, make harmful gestures or actions towards any person related to the Foundation or my activity.
• To inform the Protection Delegate if any adult or minor harasses me, assaults me or has suspicious attitudes.

Likewise, to inform the Protection Delegate if I see or know of these situations suffered by any of my colleagues at proteccionalmenor@campusexperiencermf.com

Along with my commitments, I have the right to:

• To freely develop and enjoy my activities.
• To feel that I am in a safe environment, enjoying this security and protection, being valued for who I am and not for what I am, without discrimination on grounds of sex, age, race, skin colour, ethnicity, origin, language, religion, ideology, disability, identity, sexual orientation, presence, economic capacity, sporting ability, etc.
• To participate in decisions about my activity, whether regarding its objectives, methodologies or others, always taking into account my age and maturity.
• To speak and be listened to, to be presumed to be truthful about what I have said, with special importance regarding my safety or concerns.
• To be informed, and permanently assisted by any senior person responsible for the Foundation and/or CSE Events, on how to ask for help or to request it.
• Not to be subject to reprisals or negative consequences for any of my attitudes or situations provoked, as long as they have been carried out without malice, developed with total truthfulness or reporting any compromising situation, whether produced by people of the Foundation and/or CSE Events or related to my activity.
• To be attended to immediately in the event of an accident, injury, or worrying or distressing situation that I may suffer.
• To leave the activity in which I am participating, at the very moment I decide to do so.

• CODE OF ETHICS AND GOOD GOVERNANCE

On the other hand, you are informed that the Real Madrid Foundation has a compliance programme, being its Code of Ethics and Good Governance one of the fundamental pillars of the Criminal Risk Management System. This code contains the values and guidelines that must govern our activity and is based on the principles of responsibility, integrity, transparency and corporate ethics, which are applicable to all employees, collaborators and third parties (including users and family members) who have any kind of relationship with the Real Madrid Foundation.

• COMPLAINT CHANNEL

Likewise, you are informed that any action, conduct or behaviour contrary to the legislation and/or the code of ethics and conduct of which you are aware may be reported confidentially through the following link: https://fundacionrealmadrid.intedyacloud.com/canal_denuncias/, or by email to cumplimiento.fundacion@corp.realmadrid.com.

• MEDICAL ASSISTANCE

With regard to health care, you are informed that in the event of injury or accident during the sporting activity, it is covered through a private insurance policy with Sanitas exclusively in the centres provided in this information. The Real Madrid Foundation will not cover any amounts in centres not authorised by the insurer, or other beneficiaries other than the users or for other causes or ailments not related to the activity in which the user is enrolled. The Real Madrid Foundation recommends the use of approved glasses for sports practice, and the Foundation will not pay for the breakage of non-approved glasses during the activity.

Information about Sanitas emergency insurance:

Rights and obligations of the insured.

The following is a summary of the rights and obligations of the insurance policy covering emergency health care in the event of an accident (hereinafter “The Insurance Policy”) without prejudice to the fact that the Real Madrid Foundation, as policyholder, has at the disposal of the insured parties the general and specific conditions of the Policy where the scope of the insured coverage with its limits and exclusions are set out in detail.

1.- Applicable legislation: Law 50/1980, of 8 October 1980 on Insurance Contracts, Royal Legislative Decree 6/2004, of 29 October 2004, approving the revised text of the Law of Regulation and Supervision of Private Insurance, and its implementing regulations (Royal Decree no. 2486/98 of 20 November 1998).

2.- Insured group: Participants enrolled in the Campus Experience Real Madrid Foundation and provided that Sanitas has been informed by the latter of the identification data necessary to proceed with the registration as an insured.

3.- Insurance company: SANITAS S.A. DE SEGUROS (hereinafter “SANITAS”) registered in the Special Register of Insurance Companies of the Ministry of Economy and Taxation with code C-320, and under the supervision of the Directorate General of Insurance and Pension Funds.

4.- Insured coverage:

4.1.- EMERGENCY MEDICAL ASSISTANCE for accidents occurring in the development of the activities organised by Campus Experience Fundación Real Madrid which will necessarily be provided in one of the Hospitals contracted by SANITAS for this purpose specifically: HOSPITAL SANITAS LA MORALEJA, HOSPITAL SANITAS LA ZARZUELA, CLÍNICA CEMTRO, HOSPITAL MONTEPRÍNCIPE, VIRGEN DEL MAR and MILENIUM CENTRO MEDICO ALCORCON.

4.2.- Whenever necessary due to the seriousness of the injury, medical transport by means of the ambulance service arranged by SANITAS, from the place of the injury to one of the health care centres indicated in the previous paragraph.

5.- Exclusions: Those expressly established in the general conditions of the Policy, specifically:

a) Care costs (pending surgery, rehabilitation, etc.) arising from injuries that pre-existed the signing of this contract or which are the result of an illness.

b) Dental care of any kind.

c) Those medical-health care services of specialities that are not directly related to accidents that are the object of the present contract.

d) Injuries caused intentionally by the Insured Party, suicide or attempted suicide and voluntary mutilation.

e) Injuries and consequences derived from aggressions, fights and the commission or attempt of criminal acts, with the active intervention of the insured person.

f) The responsibility for assistance by SANITAS for injuries suffered in a Traffic Accident is excluded.

g) Injuries sustained in a state of mental derangement, manifest drunkenness or under the influence of narcotics.

h) Hernias of any kind, lumbago, back pain, cervical pain and muscular tears that are not a consequence of what is described as the definition of the object of the insurance policy, in accordance with that established in the previous clauses.

i) The pathological processes derived from the ingestion of food in poor condition.

j) Psychological consequences of any kind.

k) Under no circumstances shall the costs of transfer and stay outside hospital be insured. Except in the case of emergency transfers from the Sports School to the hospital centre at the same time as the accident covered by the policy occurs.

l) The possible new complementary diagnostic or therapeutic techniques that may appear in the medical care spectrum. In any case, SANITAS shall include them in the contract when their usefulness and efficacy have been proven, it being understood as such that they are at least commonly used in the hospitals of the National Health System.

m) Excluded from coverage are those accidents occurring prior to the effective date of this insurance contract and all benefits derived directly or indirectly from said accident.

n) Any type of rehabilitation and/or physiotherapy treatment, except that prescribed by a SANITAS doctor as a consequence of the sports accident and up to a maximum of three months after the accident.

6.- Method of providing the services: The provision of Healthcare Assistance will be carried out as follows:

a) The assistance shall be provided exclusively in the following hospitals: HOSPITAL SANITAS LA MORALEJA, HOSPITAL SANITAS LA ZARZUELA, CLÍNICA CEMTRO, HOSPITAL MONTEPRÍNCIPE, HOSPITAL VIRGEN DEL MAR AND MILENIUM CENTRO MEDICO ALCORCON.

b) Whenever any type of assistance is required, the insured person must identify him/herself and provide the documentation required by the centre or SANITAS for this purpose.

c) For any assistance that is not an emergency, the insured person must request authorisation from SANITAS.

d) Those insured persons who, while on medical leave, practise any sporting activity and require medical assistance due to this practice, are automatically excluded from the coverage of this contract.

e) Explorations, surgical interventions and/or rehabilitation treatments can only be prescribed by doctors from the SANITAS list who provide their professional services in one of the hospital centres already indicated.

f) The Insured shall not be required to pay any amount when being attended to by the doctors or services contracted by SANITAS and shall notify the same of any irregularity that may occur in this respect.

g) Under no circumstances shall the Insured Party see two practitioners of the same speciality simultaneously or successively, for the same reason or ailment, without prior authorisation from SANITAS.

7.- Duration of the insured coverage.

During their participation in the Campus Experience Fundación Real Madrid.

Health care provided during the three months immediately following the expiry date of the policy will also be covered, provided that such care is the direct result of accidents occurring during the period of validity of the policy and which have been reported and covered during the said period of validity. In the event of the insured person needing any type of rehabilitation and/or physiotherapy treatment, this must have been prescribed by the doctor who discharged the insured person from hospital during the period of coverage of this insurance policy. In no case will these treatments be covered after the aforementioned period of three monthly payments and they will not exceed 5 sessions. The limit of capital per insured person and annuity for each and every one of the benefits of this policy, with the sole exception of the medical examination indicated above, will be 3.000 Euros. Any service covered by the policy must be carried out in the centres designated by SANITAS. In the event that the insured person needs to receive any type of benefit outside the coverage object of this policy, it will be assumed by the parents or legal guardians of the injured person, by means of their express consent.

8.- Claims instances

Control of the activity of the Insurance Company corresponds to the Spanish State, exercised through the Directorate General of Insurance and Pension Funds of the Ministry of Economic Affairs and Digital Transformation.

In the event of any type of claim relating to the insurance contract, the Policyholder, Insured, Beneficiary, Injured Third Party or Beneficiaries of any of them must contact the Claims Department of the Insurer for resolution – by writing to calle Ribera del Loira nº 52 (28042 Madrid) or to the e-mail address reclamaciones@sanitas.es (Claims Department), who shall acknowledge receipt in writing and shall also issue a reasoned decision in writing within a maximum legal period of two months from the date of submission of the claim.

You may also initiate the administrative complaint procedure before the Complaints Service of the Directorate General for Insurance and Pension Funds. To do so, the claimant must prove that the two-month period established for the resolution of the claim by the Sanitas Claims Department has elapsed or that the claim has been rejected.

In either case, the claimant may appeal to the competent Courts and Tribunals.

9.- Treatment of personal data.

The personal data of the insured parties will be transferred by the Real Madrid Foundation in its capacity as policy holder to SANITAS, which will incorporate it into an automated file for the effectiveness of the contractual relations and the handling of any claims that may arise. If the FOUNDATION and the insured person do not consent to the inclusion of their data in these files and their subsequent processing, the insurance contract cannot be carried out. The data of the insured persons relating to services that are covered by the policy may be communicated by SANITAS to the FOUNDATION, as the policy holder.

In relation to the personal data processed by SANITAS we inform you:

Responsible: SANITAS, SOCIEDAD ANÓNIMA DE SEGUROS (Sanitas), with registered office at C/ Ribera del Loira, 52, 28042 Madrid, Spain.

Purpose: Your personal data, including your health data, will be processed for the following purposes: Formalisation, development and execution of the insurance contract; Provision and coverage of the care service that is the object of the insurance contract, being able for this purpose to request and obtain information from healthcare professionals regarding your health; Research for the design of care models that are the object of the insurance contract; Offering and management of care and prevention programmes (health promotion service) covered by the insurance contract; Actuarial risk management with the aim, among others, of determining the appropriate tariff in each case; Compliance with the obligations that correspond to Sanitas by legal mandate, among others, those relating to insurance regulations, tax laws and data protection regulations; Analysis of your interests and needs based on the data provided by you, including but not limited to your health data, those personal data that have been generated as a result of the service provided by Sanitas and those that have been obtained by other means; Sending commercial communications by any channel, including by electronic means; Carrying out anonymisation and pseudo-anonymisation procedures of your personal data; Transferring your personal data to companies within the group for commercial purposes and scientific and/or statistical research purposes as well as to third party collaborating companies for commercial purposes.

Legitimation: Execution of the contract, compliance with legal obligations, legitimate interest, scientific and/or statistical research purposes and consent as detailed in the Additional Information.

Recipients: Group companies and collaborating third party companies. In addition to the above, processors whose international transfer is based on authorisation from the Director of the Spanish Data Protection Agency and/or Standard Contractual Clauses.

Rights: Access, rectify and delete data, as well as other rights, as explained in the Additional Information.

Additional information: you will find information regarding the processing of your personal data at www.sanitas.es/RGPD.